Terms of Service

This translation is provided for convenience; in case of discrepancy, the Spanish version prevails.

Version: 2026-10-01.2

Poliamore is a community for adults (18+) interested in ethical, consensual non-monogamy. By using it you agree to treat others with respect, to never offer or seek paid sexual services, and to follow the Community Guidelines.

1. Who we are

Poliamore (the "App") is operated by Sin Límite Apps ("we", "us"). You can reach us at [email protected]. These Terms govern your use of the mobile App, the website and related services.

2. Eligibility

You must be at least 18 years old (or the age of majority in your country, if higher). On couple profiles, both people must be adults.
You must be able to enter into a binding contract and not be barred from using the service under applicable law.
You may not hold an account if you have been convicted of a sexual or violent offense, or if we previously closed your account for breaking these rules.
One person or couple, one account. Your profile information must be truthful and your photos must be of you.

3. Your account

You are responsible for keeping your password secure and for all activity on your account. Tell us right away if you suspect unauthorized access. You can delete your account at any time from Settings > Account > Delete my account, or from the account deletion web page.

4. What is not allowed

Offering, requesting or advertising sexual services in exchange for money, gifts or any other consideration (prostitution, escorts, transactional "sugar dating", paid webcams, etc.).
Any content that involves, sexualizes or targets minors. We report it to the authorities.
Harassment, threats, hate speech, discrimination, extortion or sharing intimate content without consent.
Fake profiles, impersonation, scams, spam, advertising or unauthorized commercial solicitation.
Nudity or sexually explicit content in public profile, plan or place photos.
Using the App for illegal activities, harvesting other people’s data or interfering with the service (bots, scraping, reverse engineering).

5. Your content

You keep the rights to your content (photos, text, messages, reviews). You grant us a worldwide, non-exclusive, royalty-free license to host, display and process it only to operate and improve the service. The license ends when you delete the content or your account, except for temporary backups and what we must keep by law or for safety.

6. Moderation and safety

We review photos with automated tools (for example, Sightengine) and with our moderation team. We may hide content, warn, suspend or close accounts that break these Terms or the Community Guidelines, and cooperate with authorities when required by law. We do not run background checks: you are responsible for your safety when meeting people. Read the Safety Center in the App.

7. Plans and places

Plans are organized by community members and places are suggested by users. We do not organize, sponsor or guarantee those events or venues. Any payment is made directly to the organizer or the venue, outside the App.

8. Poliamore Premium (subscriptions)

Poliamore Premium is an optional subscription purchased in the App through Google Play or the App Store. The price, currency and length (1 month, 3 months or 12 months) are shown before you confirm the purchase. Free safety features, reports, blocking and chatting with your matches do not depend on Premium.

Auto-renewal: the subscription renews at the end of each period for the same length and price, and the store charges your account, unless you cancel at least 24 hours before the current period ends.
Cancellation: done in the store (Google Play > Payments & subscriptions > Subscriptions, or iPhone Settings > your name > Subscriptions). You also find the link in the App, under Poliamore Premium. If you cancel, you keep Premium until the end of the period you already paid for.
Deleting your account or uninstalling the App does not cancel the subscription: cancel it in the store.
Refunds: handled by each store under its policies (Google Play or Apple). We cannot refund store purchases, except where required by law. Nothing here limits your consumer rights.
Free trials or offers, if any, are shown before you buy; when they end the regular price is charged unless you cancel first.
We may change Premium’s price or features; price changes are notified in advance by the store and apply from the next renewal. If we suspend or close your account for breaking these Terms, you lose Premium without a refund, except where the law provides otherwise.
Payments are processed by the store: we never receive or store your card details.

9. Limitation of liability

The App is provided "as is". To the extent permitted by law, we are not liable for the conduct of other users on or off the App, nor for indirect damages. Nothing here limits the rights granted to you by the consumer protection laws of your country.

10. Changes and termination

We may update these Terms. If the change is material we will notify you in the App and ask you to accept it again. You may stop using the service at any time.

11. Governing law

These Terms are governed by the laws of the Republic of Colombia, without prejudice to the mandatory consumer protection rules of your country of residence.